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Important Safety Information

Call Before You Dig!
Avoid damage or injury caused by hitting underground lines while digging! Homeowners, contractors, & anyone performing excavation operations large and small must call the Illinois JULIE One Call System according to Illinois Law. Call JULIE at 811 or 1-800-892-0123

Boil Order Information
In the event that water pressure drops below 20 PSI in a portion or all of the Fountain Water District system, a boil order will be issued for the affected service area. Boil orders will be posted on the District’s website, on the News page, as will notices that a boil order has been lifted. The District also contacts local news outlets.

Service Interruption
To report a waterline break or a service interruption, please contact us. Emergency Contact Information
In the event of a waterline break or significant service interruption:
1. Call the FWD Office at 618-935-2121.
2. Leave a message if no one is available.

If the situation persists or worsens:
Call the Monroe County NON-EMERGENCY dispatcher at 618-939-6464.


This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. Keep in mind that if you directly disclose personally identifiable information or personally sensitive data through this website, such as comments, this information may be collected and used by others.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your or other details to help you with your experience. Disclosure of Personal Information
We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on or the site; (b) protect and defend the rights or property of; and, (c) act under exigent circumstances to protect the personal safety of users and owners of or the public. When do we collect information?
We collect information from you when you visit or enter the site and submit an inquiry to Fountain Water District through the site. Such information would include your email address and other information you provide to the Fountain Water District through the site. We do not sell, rent or lease visitor information to third parties. How do we use your information?
We may use the information we collect from you to respond to questions or inquiries you submit to Fountain Water District through the website, including electronic email responses and mailings. How do we protect visitor information? secures your personal information from unauthorized access, use or disclosure. Contacting Us
If there are any questions regarding this privacy policy you may contact us at (618) 935-2121 Changes to this Statement
Fountain Water District may occasionally update this Statement of Privacy due to the addition of new services on the site or as required by law. We encourage you to periodically review this Statement to be informed of how we are protecting your information.

Last Edited on 2019-06-26