Call Before You Dig!
Avoid damage or injury caused by hitting underground lines while digging! Homeowners, contractors, & anyone performing excavation operations large and small must call the Illinois JULIE One Call System according to Illinois Law.
Call JULIE at 811 or 1-800-892-0123
Boil Order Information
In the event that water pressure drops below 20 PSI in a portion or all of the Fountain Water District system, a boil order will be issued for the affected service area.
Boil orders will be posted on the District’s website, on the News page, as will notices that a boil order has been lifted.
The District also contacts 1120 AM KMOX, KMOV CBS Channel 4, and KTVI FOX Channel 2 to request that those media outlets broadcast notice of the boil order.
To report a waterline break or a service interruption, please contact us.
Emergency Contact Information
In the event of a waterline break or significant service interruption:
1. Call the FWD Office at 618-935-2121.
2. Leave a message if no one is available.
3. DO NOT CALL MULTIPLE TIMES OR DISTRICT PERSONNEL OR TRUSTEES AT THEIR HOMES.
If the situation persists or worsens:
Call the Monroe County NON-EMERGENCY dispatcher at 939-6464.