Safety Practices


Call Before You Dig!

Fountain Water DistrictAvoid damage or injury caused by hitting underground lines while digging! Homeowners, contractors, & anyone performing excavation operations large and small must call the Illinois JULIE One Call System according to Illinois Law.

 

Call JULIE at 811 or 1-800-892-0123

Boil Order Information

In the event that water pressure drops below 20 PSI in a portion or all of the Fountain Water District system, a boil order will be issued for the affected service area.

Boil orders will be posted on the District’s website, on the News page, as will notices that a boil order has been lifted.

The District also contacts 1120 AM KMOX, KMOV CBS Channel 4, and KTVI FOX Channel 2 to request that those media outlets broadcast notice of the boil order.

Service Interruption

To report a waterline break or a service interruption, please contact us.

Emergency Contact Information

In the event of a waterline break or significant service interruption:

1. Call the FWD Office at 618-935-2121.
2. Leave a message if no one is available.
3. DO NOT CALL MULTIPLE TIMES OR DISTRICT PERSONNEL OR TRUSTEES AT THEIR HOMES.

If the situation persists or worsens:

Call the Monroe County NON-EMERGENCY dispatcher at 939-6464.