Customer Service


Metering & Billing Dates

Water meters are read on or near the 15th day of each month, depending on weather conditions. Water bills are calculated using an alternating method of applying an actual meter reading one month and an estimated reading the next month.

Billing Information

Bills are printed on or near the 25th day of each month, accounting for the occurrence of holidays or weekends, which will move the printing day up accordingly. Bills are mailed prior to the 1st day of each month and payment is due on the 16th day of the month. This day may vary according to the number of days in the month.

Late Penalties & Fees

Should payment not be received by the due date, the delinquent customer’s account is assessed a 10% late penalty. Should payment not be received after thirty days, water service to the delinquent customer shall be subject to disconnection. If disconnection occurs, a reconnection fee of $100.00 in addition to any outstanding account balances are due prior to reconnection.

Moving?

If you are moving and require a final reading, please contact us at least 48 hours before the final reading is needed.

Rental Property

Fountain Water District requires a $100 credit deposit on any service to be paid by the tenant. This deposit is held in a separate account. When the tenant leaves the property, the deposit is applied to the final balance (if any) and the remainder is returned.

Payment Information

Payments may be sent via mail by check or money order, while cash or check payments can be made at the Fountain Water District office during available hours. For after hour or weekend payments, there is a drop box located to the right of the office door for our customer’s convenience.

PAY BY PHONE
Make a one time payment over the phone. We will need your account number, routing number, and bank name/location.

AUTOMATIC MONTHLY PAYMENTS
We can set you up for automatic payments from your checking account each month. Your statement will still be mailed on the 25th of each month. We will then process your payment on the 16th of the following month (the due date listed on your statement).

To initiate this service, you will need to complete an authorization form and attach a voided check or deposit slip.

CLICK HERE TO DOWNLOAD THE AUTHORIZATION FORM